8. CANCELLATION POLICY
If in the event of cancellation, your booking is non-refundable. However, if you let us know in good time, we will make reasonable effort to re-sell the dates. If we are able to re-sell, we can make a refund of up to 75% of your booking. The 25% deposit is non-refundable. If you choose an early departure during your stay, you will still be charged for the entire time reserved.
9. CHANGES TO BOOKINGS
We will facilitate alteration requests where possible, but cannot guarantee availability.
All photos shared of Glamping at Preston Court through social media will be free to be used without accreditation or payment by Glamping at Preston Court.
11. CHECK IN/OUT
Check in is between 12.30pm and 6.00pm. We would appreciate it if you could let us know your estimated time of arrival, so we can be on site to meet you. Later arrivals can be catered for but must be pre-organised and arrangements will be put in place. Please vacate your Bell Tent by 10am on the day of your check-out, unless later check-out has been agreed subject to availability.
12. BEING RESPECTFUL OF OTHER GUESTS
Guests must be respectful to other guests on the site. Loud noise and nuisance will not be tolerated at any time and all noise must be kept to a minimum after 11pm. Guests who in our reasonable opinion are causing nuisance may be liable for loss of damage deposit money and/or be required to immediately leave the site.
Occupancy of a Bell Tent must be agreed at point of booking.
Whilst we will always endeavour to put groups in tents close to each other and to allocate specifically requested tent positions, we are unable to guarantee this.
14. FORCE MAJEURE
Force majeure as interpreted by Glamping at Preston Court exists if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Glamping at Preston Court, including threat of war, staff strikes, blockades, fire, floods, high winds and other disruptions or events. Glamping at Preston Court is within their rights to close their location when they consider such circumstances as these make it necessary.
Glamping at Preston Court and the corresponding farm accept no liability for:
- theft, loss or damage, of whatever nature, during or as a result of a stay
- If you leave your tent in an improper condition, Glamping at Preston Court is entitled to charge an extra fee of 30GBP of additional (cleaning) costs. This can double to 60GBP in combination with a late departure.
- Any damage or breakages which may occur must be paid for. Small accidental damages or breakages of a minor nature will not normally be charged but you are required to report all breakage and damage to the owners at the time or before you leave the camp.
Despite all the care of Glamping at Preston Court it may occur that you have a genuine complaint. Any complaints must be made known to us immediately. No complaints will be entertained at the end of the stay or after the guest has departed.
15. WEDDINGS AND PRIVATE EVENTS
Preston Court also host weddings and events, which often run simultaneously with separate Glamping guests being hosted in the St Mildred's Meadow. There is potential for noise in the evening, however this rarely adversely affect our Glamping guests. Please contact us if you would like to check a date.
16. ASSUMPTION OF RISKS
Remember that you will be staying on a working farm with live animals and potentially dangerous farm equipment among other hazards. Also, you must be aware that some of the camp equipment may be dangerous if misused. Whilst we take great care to keep you safe, accidents can happen, we are not responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to supervise any children. If you notice that any equipment looks faulty and/or unsafe you must inform us as soon as possible. We strongly recommend that you take out travel insurance against the risk of accidents and your stay being cut short.
17. DAMAGE CAUSED BY FOOD & DRINKS
No food or drinks other than water may be consumed inside Bell Tents.
Smoking is not permitted inside the Bell Tents, Wendy House Kitchen, Geodesic Dome, or Bathroom Cabin.